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State Revenue Committee of Almaty
Full Automation of Call Quality Control
100%
Calls Monitored
Every call now under quality control
85%
Time Saved
Manual auditing time reduced significantly
Real-time
Violation Detection
Issues identified as they happen
The Challenge
Only a small portion of customer service calls was manually reviewed. Most conversations remained outside of quality control, creating blind spots in service delivery.
- Limited manual review capacity
- Inconsistent quality assessment
- Delayed violation detection
- No comprehensive performance analytics
Our Solution
We deployed a complete call center automation system that ensures every conversation meets service standards.
- 100% automatic call transcription
- Real-time compliance checks against service standards
- Detection of conflicts, complaints, and violations
- Comprehensive performance analytics for each operator
Business Impact
Service quality became systematic and fully measurable, not random. The committee now has complete visibility into every customer interaction, enabling proactive improvements.
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